FAQ
Find the most frequently asked questions below.
-
We ship worldwide. Your orders are processed and shipped by our logistics partner within 1 to 3 business days.
Your package will be delivered within 24 to 72 hours from the date of shipment.
-
Standard delivery in France without signature is charged €3 for orders under €50 and free for orders over €50.
-
In the UK, customs charges apply to any order over £135.
In Switzerland, customs clearance fees apply.
The amount depends on the origin and VAT value of the shipment (the value of the goods subject to VAT).
This amount is calculated by DHL and remains your responsibility upon receipt of your package.
-
Standard delivery in the EU without signature is charged €3 for orders under €50 and free for orders over €50.
-
Outside the EU, standard EU delivery without signature is charged €5 for orders under €50 and free above.
-
We accept returns within 14 days. We accept items in perfect condition and in their original packaging.
-
We simply invite you to send us an email with your return request.
Please note that return shipping costs are your responsibility and we do not refund the shipping costs of your order.
-
Our customer service is available to answer all your questions from Monday to Friday at the following address: info@newdeal.fr
-
We ship worldwide. Your orders are processed and shipped by our logistics partner within 1 to 3 business days.
Your package will be delivered within 24 to 72 hours from the date of shipment.
-
In the UK, customs charges apply to any order over £135.
In Switzerland, customs clearance fees apply.
The amount depends on the origin and VAT value of the shipment (the value of the goods subject to VAT).
This amount is calculated by DHL and remains your responsibility upon receipt of your package.
-
Outside the EU, standard EU delivery without signature is charged €5 for orders under €50 and free above.
-
We simply invite you to send us an email with your return request.
Please note that return shipping costs are your responsibility and we do not refund the shipping costs of your order.
-
Standard delivery in France without signature is charged €3 for orders under €50 and free for orders over €50.
-
Standard delivery in the EU without signature is charged €3 for orders under €50 and free for orders over €50.
-
We accept returns within 14 days. We accept items in perfect condition and in their original packaging.
-
Our customer service is available to answer all your questions from Monday to Friday at the following address: info@newdeal.fr